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Orders from Europe and US shipped from our French & NY warehouses.

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Frequently Asked Questions:

Here you will find the answers to the most frequently asked questions. If your question is not listed, please use the contact form.


Try our Size Guide. If that doesn’t help then feel free toask us. We’re here to help!

If you ask us we will do our best to help.

Click here – Instructions for use and care

Let us know your interest and we’ll drop you a line as soon as it’s back in stock. Don’t forget to tell us exactly which item it is that you’re after! Click here.

Please click here (opens in a new tab).

To absorb condensation in humid conditions. In humid climates there will be moisture in the air sealed inside the case. With cameras, this moisture tends to condense inside the lens. Desiccant sachets will absorb any such moisture, keeping the contents completely dry. Many of our cases come ready supplied with one or more desiccant sachets. We recommend use of desiccant sachets in all Aquapacs in humid climates. To buy desiccant sachets, click here.

Yes, you should be able to use your phone or radio handset normally inside an Aquapac. There is very little loss of volume, since sound waves travel straight through the plastic. If you’d like to see a sound recordist demonstrating the use of an Audio Recorder inside an Aquapac, click here (opens in a new tab).

Absolutely! For tips and advice on how to get the best results click on the Additional Information tab on the product you’re thinking of buying. Not every shot you take is going to be perfect, but here is a wonderful example of a photo taken through an Aquapac:

If you want to see more examples check out this Flickr pool (opens in a new tab) which is full of shots uploaded by our customers. We hope to see you adding your own photos there soon!

In some instances, yes. Over the years we’ve tested a load of things to find the best solutions for repairs, and here’s some which did NOT work too well…

Hot Glue Gun – not a permanent bond to the case

Superglue – doesn’t work at all

Duct Tape – peels off and leaves a sticky residue

Electrical Tape, Scotch Tape – don’t stick properly and they’re not waterproof

Soldering Iron – burnt TPU gives off nasty fumes, strongly recommend against!

Elastoplast – now that’s just silly.

Therefore we introduced our own range of Puncture Patches™ with which you can fix small holes and tears.
If you’re not sure, send us a photo of the damage and we’ll tell you what you – or we – can do to fix it.

Orders & Shipping

You will receive an email once we receive your order confirming receipt of payment and shipment date will be confirmed after that.

You need to tell us before we ship the order if you want to change the delivery address – please tell us as soon after the delivery as possible.

We ship all around the world except for countries where there are sanctions in place. All orders shipped to the European Union are sent from our French warehouse. All US orders are shipped from our US warehouse. All other orders are shipped from our UK factory/warehouse.

We aim to ship all orders within 1-3 days. If there is any delay beyond that we will notify you. If an order is received after Friday 5pm you will receive notification of delivery by the following Monday.

Return & Exchange

Please check our refund policy page

Please Check our Warranty Claim page for more information.

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