Please read the following before purchasing from the Aquapac online store.

Privacy Policy

Your personal information will be tightly guarded by Aquapac. We do not sell, rent, lease, trade, swap, exchange, or barter our customers' details unless they give us permission to do so.

We do not store credit card details nor do we share customer details with any 3rd parties.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

If you opt in to our mailing list we will keep your details on file so we can email you from time to time to let you know about New Stuff. We do this using software from Klaviyo - there is an unsubscribe option at the beginning and end of every mail.

The information we hold will be accurate and up-to-date. You can check the information that we hold about you by emailing us with your current details. If you find any inaccuracies we will correct them promptly.

If you choose to create an account we will keep your address and phone number and similar data but we will NOT record your credit card details.

If you have any questions regarding your privacy, please contact us.

Read our GDPR Policy here

Read our GDPR Access Request Policy here

Read our GDPR Data Erasure Request Policy here

Read our SMS Terms and Conditions

Use of Cookies

The Aquapac site uses cookies to track what each user has placed in their basket.
The Aquapac site also uses cookies to remember ‘registered users’ if they click ‘remember me’.
The Aquapac site uses cookies to track page usage anonymously to enable us to analyse user behaviour and make sure the site is working (Google Analytics).

Your use of the Aquapac site beyond the first page you enter assumes you are granting us permission to place those cookies.

Cookies are small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

Remarketing

Aquapac also uses 3rd party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). As always we respect your privacy and are NOT collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system.

The third-party vendors, including Google, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.

You can opt out of Google's use of cookies by visiting Google's Ads Settings. Alternatively, you can opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt out page.

Links from our Product Pages to Amazon.co.uk

Should you have cause for complaint all you have to do is contact us. Keep the dispatch note that arrives with your goods, as you will need to quote the invoice number and date. If the case is defective we will replace it free of charge or offer a full refund including your shipping costs.

Returns Policy - Changing Your Mind

If, when your goods arrive, you simply decide you don't want them after all, you have the following 30 working days in which to notify us that you want a refund.

The case must be returned within 14 days of that notification in a saleable condition (the Aquapac must come back as good as new, but don't worry about the packaging).

You will receive a full refund within (at the outside) 14 days of us receiving the goods, or proof of postage if you send that to us (in practice we would hope to pay the refund immediately on receipt). This will include what we charged you for shipping the goods to you - but the cost of returning the goods to us in this situation is your responsibility.

This does not affect your statutory rights.

Complaints 

There may be occasions when you are unhappy with the service that has been provided to you by Aquapac. In these cases we endeavour to be fair and efficient in handling any complaint you might have and your complaint will be dealt with confidentially by a Company Director.

If you have a complaint please either write to Michael Malavasi, Aquapac International Limited, 7 Bessemer Park, 250 Milkwood Road, London SE24 0HG, United Kingdom, or use our Contact Form.

We will endeavour to give you an answer within 5 working days and will provide you with a likely timescale for resolving the dispute. We will keep you informed about the progress of your complaint.

We regularly review our complaints procedure and welcome any suggestions you may have in relation to its improvement.

Aquapac International is a manufacturing company.
Company Registration No. 01756654
Place of Registration: England and Wales
Date of Incorporation: 27/09/1983
VAT Registration No. 394543719

Trade/Professional Bodies Membership Numbers:
Outdoor Industries Association - 1386