Manufacturers of quality, innovative waterproof cases and bags since 1983.
Used by professionals worldwide.
Product & Safety Instructions Warranty Make a Claim
Product & Safety Instructions
Find your product type below. Please read the instructions before first use and keep them for future reference.
Warranty
You don't need to register your warranty anymore, but you're welcome to sign up to our newsletter for the latest deals and offers.
How to make a claim
Email us a copy of your proof of purchase (invoice) and a photo showing the issue.
Please don't send anything back until we've given you a Returns Number and instructions on how and where to send it. We aim to reply to all enquiries within one business day.
Prefer post? Write to Innovative Outdoor Products Limited, Westmoreland Works, Nelson, Lancashire BB9 7BA, United Kingdom.
Warranty terms
Who is covered, and for how long?
Our warranty covers any consumer who owns this product. It lasts 2 years from the date the first consumer purchased the product as new.
What does the warranty cover, and what does it not?
- It covers defects in materials or workmanship. It does not cover defects caused by accident, animal attacks, neglect, normal wear and tear, improper care, or failure to follow our written directions (see the instructions above and the Additional Information tab on the product page).
- It does not apply if examination or testing shows that an alleged defect does not exist.
- It covers the product only, and not any items you may put inside it.
WE WILL NOT BE LIABLE FOR THE COST OF REPAIRING OR REPLACING ANY SUCH ITEMS OR FOR ANY OTHER INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR OTHER DAMAGES. SOME STATES AND TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
What will we do to correct problems?
We will repair any product that proves to be defective in materials or workmanship during the warranty period. If repair is not possible, we will replace it with a new one or the nearest alternative, whichever you prefer. We will also reimburse any shipping charges we ask you to incur in returning a product that proves to be defective.
This is our only express warranty, our entire obligation, and your sole remedy for any defects. In no event will we reimburse any amount greater than the original purchase price, plus any covered shipping charges.
What must you do to keep the warranty in effect?
You'll need to provide proof of the date of first purchase and the purchase price, so please keep your receipt. If you sell the product during the warranty period, pass the receipt on to the new owner, otherwise they may be unable to get warranty service.
How does local law relate to this warranty?
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY BY STATE, COUNTRY OR TERRITORY.
This warranty is in addition to, and does not affect, your statutory rights as a consumer.