Full 5-Year Warranty

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Who Is Covered, And For How Long? Our warranty covers any consumer who owns this product. It lasts 5 years from the date the first consumer purchased this product as new. What Does The Warranty Cover? And What Does It Not?
  • It covers defects in materials or workmanship. It does not cover defects caused by accident, animal attacks, neglect, normal wear and tear, improper care, or failure to follow our written directions (see the Additional Information tab on the product page).
  • It does not apply if examination or testing show that an alleged defect does not exist.
  • It covers this product only, and not any items you may put inside this product. WE WILL NOT BE LIABLE FOR THE COST OF REPAIRING OR REPLACING ANY SUCH ITEMS OR FOR ANY OTHER INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR OTHER DAMAGES. SOME STATES AND TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
What Will We Do To Correct Problems? We will repair any product that proves to be defective in materials or workmanship during the warranty period. In the event repair is not possible, we will either replace it with a new one or a nearest alternative – whichever you prefer. We will also reimburse you for any shipping charges we ask you to incur in returning any product that proves to be defective. This is our only express warranty, and this is our entire obligation, and your sole remedy, for any defects. In no event will we be responsible for reimbursing you for any amount greater than the original purchase price, plus any covered shipping charges. How Can You Get Warranty Service? Click here and make sure you tick the box marked I want to make a Warranty claim. Or you can write to us at Aquapac International Limited, Westmoreland Works, Nelson, Lancashire BB9 7BA, United Kingdom. What Must You Do To Keep The Warranty In Effect? You will need to provide us with proof of the date of first purchase and your purchase price, so we recommend that you attach your receipt to this card. If you sell this product during the warranty period, you should give both the receipt and card to the new owner. Otherwise, he or she might be unable to get warranty service. How Does State Law Relate To This Warranty? THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE OR BY TERRITORY.
To make a claim under our Full 5-Year Warranty please contact us and make sure you click the box marked I want to make a Warranty claim. Please DON’T send anything to us until you have been given a Returns Number and instructions on how and where to send it. We aim to reply to all enquiries within one business day.