For enquiries about an existing order, please click here.
Where do you ship from?
For orders shipping to USA, we ship from our facility in Virginia Beach, VA.
For everywhere else we ship from either London or Stockport (both in the UK). We almost always manage to ship on the same day that we receive your order.
How long does shipping take?
How long it takes depends on where it’s going.
Continental US – Free shipping via FedEx Ground/UPS Ground or USPS for all orders over $20 (For orders under $20 we charge $8) takes 1-7 days depending on how far you are from NY warehouse.
We also offer a premium service – $25 for FedEx 2Day/UPS 2Day.
Alaska & Hawaii – FedEx Ground/UPS Ground costs $17 and takes 7 days.
Within the UK
First Class Mail usually up to 3 days (but Tracked shipping in the UK is guaranteed next day delivery).
Outside the UK
Shipping by Airmail varies widely depending on both the distance, and on the efficiency of the local carrier. Within the EU you should normally get delivery within a few days. Further afield it can take 10 days, and sometimes longer still.
How much does shipping cost?
For shipping in the US, see above.
For orders shipping within the UK shipping starts at only £3.50 and is completely FREE for orders over £20. For our Tracked Service via Parcelforce 24/Royal Mail Next Day we charge £8.50.
For orders shipping outside the UK there is a Shipping Calculator in the shopping basket. Note: You do NOT have to enter any personal information at this stage.
When you put items in the basket and click ‘View cart’, you will see that it says ‘Calculate Shipping’. Simply enter the country where you plan to have your order shipped and hit ‘Update Totals’, and the available shipping options and shipping costs will appear .
In some cases there is a Tracked Shipping option at a premium price. But for most countries outside the European Union the only option is untracked shipping via Airmail.