Frequently Asked Questions:FAQs
– Can you help me find the best SIZE?
– Where can I buy in a bricks & mortar STORE?
– How do I RETURN an item for a swap or refund?
– How can I make a WARRANTY claim?
– What can I do if you’re OUT OF STOCK?
– What do you mean by 100% WATERPROOF?
– Why would I need DESICCANT?
– Will I really HEAR through the case?
– Will I really get good PHOTOS?
– Can I REPAIR a leak?

Can you help me find the best size?
Try our Size Guide. If that doesn’t help then feel free to ask us. We’re here to help!

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Where can I buy in a bricks & mortar store?
If you ask us we will do our best to help.

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How do I return an item for a swap or refund?
Please click here.

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How can I make a warranty claim?
Please click here.

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What can I do if you’re out of stock?
Let us know your interest and we’ll drop you a line as soon as it’s back in stock. Don’t forget to tell us exactly which item it is that you’re after! Click here.

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What do you mean by 100% waterproof?
Please click here (opens in a new tab).

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Why would I need desiccant?
To absorb condensation in humid conditions. In humid climates there will be moisture in the air sealed inside the case. With cameras, this moisture tends to condense inside the lens. Desiccant sachets will absorb any such moisture, keeping the contents completely dry. Many of our cases come ready supplied with one or more desiccant sachets. We recommend use of desiccant sachets in all Aquapacs in humid climates. To buy desiccant sachets, click here.

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Will I really hear through the case?
Yes, you should be able to use your phone or radio handset normally inside an Aquapac. There is very little loss of volume, since sound waves travel straight through the plastic. If you’d like to see a sound recordist demonstrating the use of an Audio Recorder inside an Aquapac, click here (opens in a new tab).

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Will I really get good photos?
Absolutely! For tips and advice on how to get the best results click on the Additional Information tab on the product you’re thinking of buying. Not every shot you take is going to be perfect, but here is a wonderful example of a photo taken through an Aquapac:

example photo taken through an Aquapac
© John_Keely

If you want to see more examples check out our Flickr pool (opens in a new tab) which is full of shots uploaded by our customers. We hope to see you adding your own photos there soon!

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Can I repair a leak?
In some instances, yes. Over the years we’ve tested a load of things to find the best solutions for repairs, and here’s some which did NOT work too well…

Hot Glue Gun – not a permanent bond to the case
Superglue – doesn’t work at all
Duct Tape – peels off and leaves a sticky residue
Electrical Tape, Scotch Tape – don’t stick properly and they’re not waterproof
Soldering Iron – burnt TPU gives off nasty fumes, strongly recommend against!
Elastoplast – now that’s just silly.

Therefore we introduced our own range of Puncture Patches™ with which you can fix small holes and tears.
If you’re not sure, send us a photo of the damage and we’ll tell you what you – or we – can do to fix it.

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